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“would give 0 stars if I could”

Written on: 28/11/2016

Despite the reviews praising the company (I wouldn't be surprised if they were fake), here's what actually happened in my experience:

1. I called a personal injury helpline, not really expecting to be able to make a claim, but simply wanting to find out if I would be able to.
2. The helpline was not actually a solicitors' firm, but was used by Express Solicitors to get clients.
3. I was contacted by Express Solicitors, was told I could make a claim, and was pressured into making a verbal contract over the phone. I have a mental health condition and do not function well when asked to make a snap decision. I get very anxious and just agree almost automatically. I wasn't asked about any disability (such as a mental health condition) that I have besides the recent injury. I was illegally told that I couldn't cancel (in reality, there is a legal 14-day cooling off period which solicitors legally have to tell you about - but there is an exception so never invite them around to your house (which I didn't), until you've had time to think and make a decision away from them). I had to make a decision over the phone.
4. I was then asked to jump through all sorts of hoops, and the firm didn't even bother to get my name correct despite it being in the signature line of every e-mail (I adjust the line depending who I'm e-mailing, but it always gives my first name and surname).
5. Because of the way they handled getting me to agree to the case on the spot, the illegal avoidance of mentioning the 14-day cooling off period (clearly intended to avoid allowing people to exercise their legal rights) and illegally telling me that I couldn't cancel, and the firm's inability to get my name correct (despite the fact that I made it clear what my first name was), I could see they were unprofessional.
6. As a result, I cancelled my contract via e-mail (I hadn't signed half the stuff they sent me anyway as it wasn't in my name). This counts as cancelling in writing.
7. They continued to hound me, interfering with my ability to focus on my university studies.
8. Despite the clear cancellation, they began acting against the defendant WITHOUT my permission. I'm not sure that's legal, and may make a complaint to the relevant regulatory bodies.

Because of their actions, it may now be difficult to get a local solicitor to take on the case, because one has already begun (without my consent). I am now very stressed and anxious. It was bad enough having an injury, I didn't need the extra anxiety and stress. On the bright side, my injury seems to be slowly healing.

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