written by on 23/07/2009
Having booked through Thomas Cook for our holiday of 12 young girls I can honestly say it is a waste of time you may as well do it yourself on the websit as they pass the booking on to another company called flexi tours so you do not have a resort rep your transport is arranged with the Resort Hopper company and you have to check all your return details yourself. The flight number did not match the departure time which was an error by flexi tours but we check with easy jet the flight left at 2350 when we arrived at Palma they said we were on the 2130 and were made to pay again which for twelve people took an hour when they pulled off the original documents there we were booked on the 2350 whiiich we had just paid for again. Thomas cook have confirm we were on the 2350 and so have flexitours so we now have to wait to try and get our money back. Had we had a tour rep which one would think you were getting having booked with Thomas cook this could of be solved on the night but we had to deal with spanish speaking easyjet stuff which Thomas cook had booked the fliights with. so no I will never book with Thomas cook again and you cannot ring customer services they do not want to know once they have your money. It seemed at the time a strange that they had 12 seats avalible in the hight of the season and we were a party of twelve ? you though that would have rang some bells in they heads.