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★☆☆☆☆

“DONT use Phuket Airlines. Thinking of traveling with...”

written by Helen002 on 05/02/2005

Good Points
Some cabin crew were friendly

Bad Points
Serious delays, extremely poor customer service, old tatty air craft, blatant disregard for passanger safety, sub standard food and inflight service

General Comments
DONT use Phuket Airlines. Thinking of traveling with Phuket Airlines?? Seriously it's not worth compromising your sanity or safety for £200!

I traveled with Phuket Airlines on 15th January 2005, our flight was supposed to leave Gatwick at 2pm that day. We arrived at the check in desk at 11am to be greeted with a rumor that the flight was 11 hours delayed! Eventually the check in desk opened and passengers were informed that there was an 18 hour delay on the flight, no real explanation was given but after looking at this web page I now know why. Apparently the flight which left Bangkok on 14th January had to make an emergency landing due to an engine fire. I can honestly say that after my experience with Phuket Airlines this does not surprise me in the least. I have never come across such an inefficient, incompetent,

and unprofessional organization. The flight eventually left London Gatwick at 8.30am the following morning. The service left a lot to be desired, passengers were fed a poor quality meal just after take off were not given another hot meal until 8 hours later. The aircraft used was severely weathered and that is putting it mildly (ex KLM fleet). On our return flight several televisions were broken and the audio equipment on many seats did not work. Our return journey turned into a complete nightmare, in anticipation of a further delay we contacted Phuket Air in Bangkok on 28th January informing them that we were due to fly out on 29th only to be informed that the flight would be delayed 12 hours and would not be leaving until 30th January but we still had to be at the check in for 9pm on 29th. We were also informed that we would be put on a standby list with Thai Airways for a flight out that night and the earlier we arrived the more chance we had of getting on that flight. The main problem with Phuket Air is that they do not have the fleet nor the organisational capacity to operate on an international basis. Check-in eventually opened at 9.30pm and we were informed that there was no standby list and no prospect of getting on another flight! We had to return the next morning at 7.30am to check in. Again further annoyance as passengers began to queue up at 7am only to be told that check in would not open until 8.30am. The flight was scheduled to leave at 10.30am and eventually took of at 12.30pm due to further 'technical difficulties'!!! The flight home was horrendous, the airline does not seem to have any regard for passenger safety, as they allowed a seriously drunken passenger to board the flight in Bangkok. He was that drunk he could barely stand up. He then proceeded to seriously harass the passengers on board, walking around the plane for several hours, causing grave concern. The cabin crew had no control whatsoever over the situation. After four hours we were shocked to be informed that despite numerous requests from passengers the Captain had not been informed about this disruptive passenger. The flight made a scheduled stop in Sharjar to re-fuel, this in itself defies all logic as it manages to make the outward journey with out stopping and only serves to turn an 11 hour hour flight in to a 15!!!! We were subsequently informed that the only reason why they do this is because it's cheaper to re-fuel. Eventually after half an hour of being on the ground the drunken lout was removed from the plane and his baggage off loaded. After a 14 hour delay and a 15 hour long flight you do not need the stress!!!

With the price of tickets being so cheap, regrettably Phuket Air has opened up the market for the typical English larger lout. If you have already booked tickets with Phuket Air, I pity your misfortune, if not escape now and use a reputable airline that will not destroy your holiday and most of all not compromise your safety!!!!

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