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★☆☆☆☆

“Stay clear”

written by Tambrand on 24/11/2016

This is a company that has mastered every trick in the book to screw you out of your hard earned.
I took out a policy online nit because they were the cheapest but because they offered the lowest excess.
After taking out the policy and paying the deposit I received a text message at 9.02am threatening to cancel if I did not contact immediately.
The matter of urgency boiled down to whether my garage was a garage or indeed a bike shed. I confirmed that it was indeed a bike garage designed to store bikes and was told that was accepted and did not effect the policy.

Job done I thought only to receive an email shortly after requesting photos of my garage inside and out showing it's proximity to the house and clearly showing the bike and registration number in the pics.
I returned an email stating that as the bike to be insured and my other bike were both sorned for the winter that both bikes were reversed in to garage padlocked disclocked batteries removed under protective covers door was locked my camper van was backed against door of garage wheel locked security post in front of camper and 2 cars parked in front of the camper that in order to take the requested photos it would entail quite a bit of work on my behalf and that I was reluctant to do this as no previous insurer had made such unreasonable demands.
I was told it was required so I opted to cancel the policy.
I should clarify that this policy was taken out on the 17th with a date to start from the 27th so there was never actually any cover on the bike.
I cancelled it on the 23rd well within the 14 day cancellation period.
Bikesure refused to refund my deposit and refuses to resolve the matter.

Poor company obviously desperate for cash that they have to resort to theft and misleading policies
I will not be using this company ever again and would reccomend to stay clear

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