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“Better communication needed”

Written on: 24/11/2016 by 412Fagan (1 review written)

The first lady I talked with was nice. Transferred me to someone who could assist with my payments. The second person I spoke with treated me like an idiot stating I was clicking the wrong button and kept telling me to look at the top of the page. After closer look at the screen, there were 3 buttons that stated exactly what she was saying (one at the top and two in the middle). I informed the person assisting me that there were 3 buttons and they continued to inform me I was incorrect and there was one. After I picked the MIDDLE button, I quickly got through my transaction, which (my error) I didn't set it up for re-occurring like I wanted to. The customer service person stated that I was yet again wrong as I missed several steps. Stated I was (in other words) wrong again by wanting to set my payment to come out of my account before my payment was due. I informed the person that I will be fine making one payment this time and I will try to set up automatic payments on my own. After reconfirming this, the representative hung up on me-

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