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“Very poor service”

written by AngusinShirley on 22/11/2016

I was with first utility for an initial 12 month period. They were fine, I used power and gas and I paid for it. Then toward the end of the contract they sent me a deal to stay with them. What they failed to tell me was that they were going to exit me a few days prior to my current deal ending, thus triggering the exit charges £30x2. I queried this charge and they pointed out that I had left early in order to stay with them. Really? I thought I was staying and we would continue exchanging power and gas for money. After the query they removed me from the tarriff that I had opted for and CHARGED ME AGAIN! Another query and then I was sent on the round about of having to speak to the right person. I have no desire to be part of that. This is the most trouble I have ever had with any company ever. Do not use them. I have now left and gone back to one of the big suppliers.

DO NOT USE UNITED UTILITY - AS A FORMER CUSTOMER I CANNOT RECOMMEND

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