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“Disgusting company”

written by ellbee999 on 20/11/2016

Purchased a new laptop on line from this company and arranged to collect the next day. Assumed it would take around 10 minutes. Certainly not. On arrival and stating the reason why I was greeted with "Please take a seat and we will discuss what extras you require. Wasn't aware I needed any estras. Tried to sell me some extended warranty at a monthly fee and when I refused was asked why. Was told I needed to purchase Mcafee security and the free security I have used for years is not sufficient. I was asked about Microsoft Office which I do use a lot and had the 2007 version. Was told this is not compatable with Windows 10 so I did agree to purchase a later version. Also tried to sell me Cloud storage which I did not require. Was also advised to open a business account as it would help me if I purchased anything in the future from them so I agreed to this. I finally managed to escape around an hour later. One of the first things I did after setting the new laptop up was install my old version of Microsoft Office. Guess what, it worked fine. Went back a few days later to claim a refund on the newer version. Expected this to be refunded on the credit card I had made the purchase on but oh no. As I had opened a business account they had to issue a credit note which would take several days. When this had been issued I would receive an email and if I wished to claim the refund I had to phone their accounts department to claim the refund. Was assured this would not take any longer than if it had been refunded to the credit card straight. Load of bull as it took over a week all told. At the same time I asked for some advice regarding a minor matter regarding Windows 10. Would not give me this advice as I had not purchased the extended warranty. Told if I wanted the advice I would have to pay for it. I think £30 was mentioned. Certainly won't be using this company again and I would recommend anyone else not to touch them with a barge pole.