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★☆☆☆☆

“Daily Internet are an utterly useless web host”

written by Guthrieaa461 on 20/11/2016

Been with Daily Internet since 2008 and up until recently was fairly pleased with the service. Then they were taken over by a company called Paragon Internet Group (who also run Vidahost, TSOHost and Mr Site) and following an atrociously managed service migration in Sep 2016 that saw customers sites down without any notice for 36 hours their service levels plummeted.

As I write this (20 Nov 2016) they have only managed approx 1.5 days of uptime on my site in the last 6 days. I am still suffering a lagging site that spends much of its time unusable and their email servers are constantly being blocked by Spamhaus because of a poor reputation. I have a ticket relating to email problems that has been ongoing since the 6th of October, plus ongoing issues with outgoing emails blocked by their servers and they still don't seem to have a clue how to deal with the issues.

Also my backups were non-existent for approximately a month and I was quite frankly lied to by their staff who told me they were there but I just couldn't access them - it turned out there were no backups at all. Its not like they are even particularly cheap any more, as there are other companies with better reputations and reviews that offer services at comparable fees.

I now have the prospect of moving everything to another provider at my busy time of the year, however I am so disgusted with their service that I will just be glad to be shot of this awful company. I have almost certainly lost thousands of pounds in revenue and had my company name damaged because of my poor site reliability so if you are thinking of signing up with Daily Internet or any other Paragon Company I would think again ... you can find much better.

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