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“A cautionary tale. ”

Written on: 01/11/2010

A cautionary tale.

Our old Bradcot Classic awning was too small for the new van we bought in May this year. Having had no trouble and unable to fault it we again bought a Bradcot Classic.

Bradcot in their infinite wisdom have changed the steel poles, they now no longer link together......with the result that whilst erecting the awning, the poles slid apart denting our brand new van. The dents will cost £400 to put right.

Bradcot's response after several phone calls was to offer a free up-grade to the easy alloy poles. After collecting our steel poles however, they renaged on their initial gesture and asked us for £90. We are still awaiting delivery of the poles. Customer Service...? Whats that ????

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