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Written on: 14/11/2016 by AndyG14 (1 review written)


After uploading my NCD certificate into the Churchill customer portal and been accepted I obtain my insurance certificate and all is well, or is it.........
A few weeks after taking out my policy I receive a letter advising I owe money to Churchill for an overlap on my NCD against another vehicle.

I question why I would pay this £42 charge when my NCD certificate was accepted and money taken from my account, for the new policy no response from Churchill.

I then receive a second letter advising Churchill can no longer insure me past August 2017. Ok no issue I will go hunting for a better deal next year.
Still they take payments from my account.

A week passes by and then I receive a letter (back dated) advising me I am no longer insured on my vehicle and my policy is void.

To put it into context I had been driving nearly a week completely oblivious I was uninsured because Churchill decided to cancel my insurance policy without any notification other than a letter advising my policy would end in August 2017.

What started as a small discrepancy about a fee surrounding my NCD has now quickly escalated into a potential small claims for Churchill as I've taken it to a lawyer to deal with.

Churchill kept all of the money I paid for my policy, have taken no responsibility for their admin faults, I've had to take out a brand new policy with another provider and to compound how bad Churchill are they then charged me an extra fee because somehow their issue is my fault and their customer services team have gone into hiding as no one their has the decency to do the right thing and call an ex customer to smooth it over and accept liability.

An abysmal company with zero morals, no customer care and no responsibility to their customers or other road users.

I would hate to think what would have happened if I had crashed Churchill.

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