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“Disappointing performance”

Written on: 07/11/2016 by loulindalou (1 review written)

Purchased my first Dyson as we have cats and thought this would be the best machine. I find it does not always pick up crumbs, hair etc from the carpet. Very difficult to get the hose out of the fixing and thought the red button to release it was not working. The engineer attended and said if it does not pick up just tilt the front up and put it back down and it will pick up, I did not expect to have do this as all the marketing shows how a Dyson glides over carpets removing everything with ease. He checked the red button release and advised it was working correctly but it is still very difficult to release. The engineer also replaced the base pick up air as the brushes were wearing out, the machine was only a few months old. The hose is too short to use on the stairs and very cumbersome. Very disappointing machine. Would not recommend it and probably would not buy Dyson again. Perhaps I was expecting too much for a machine to perform as advertised.

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