written by CasonMalloy81 on 03/11/2016
I received a 'Photomug' from my daughter for Mothers Day, that she ordered & purchased from PhotoBox....
The product has obviously been bought cheaply by PhotoBox, from China possibly, as there is no protective glaze inside. It ended up looking like a building site mug in a matter of 2 weeks.
The concept is good, although not a new one, and the photos seem to be protected well... probably from the double glaze and firing that the pottery has had.
I contacted PhotoBox and complained. Credit to them, they sent me a new one, printed with the original photos, which must have caused them: A/ time spent in admin searching for the order; sending instruction to the department that produces the order; someone taking the order; re-printing the mug.
Therefore, the original mug, in its original state was not cheap. It's actually cost the company probably 20 times its cost, in manpower!
I feel very sad at having to throw my present in the bin :(