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“Incompetent”

written by on 01/11/2016

After ordering a new custom built bike through an online bike retailer, it was dispatched via DX freight on an overnight service.
The following day, it didn't arrive, and I gave them the benefit of the doubt - maybe they were just really busy. Halfway through the following day I'd received no courtesy call or email letting me know if was on it's way or why it was late.

After THREE days of chasing DX Freight, including finding the local depot number and calling them directly, it transpired that they'd somehow 'lost' the bike.
The retailer was understanding and built me up a new bike for dispatch, however, this new bike was meant to arrive yesterday, and at the time of writing, having spoken with DX Freight, they're unsure as to the location of this bike.

How a courier service can continue to operate like this is beyond me. If you have the option to use an alternate courier, I would recommend that you do.

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