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“COMPLETE DISASTER,TERRIBLE CUSTOMER SERVICE”

written by Sebastian187 on 19/10/2016

I changed to Sky from BT Broadband because of the enticing offers. I had been reasonably happy with BT but was tempted as I say by the offers & the price. Unfortunately the proised price bore little resemblance to the eventual price because the Sky sales staff are quite skillful at hiding hidden costs. Anyway it was still cheaper than BT so I let that slide.

However, the disaster for me was the massive hit I took in download/upload speeds. After 5pm & at weekends my speed would not even allow me to watch youtube videos without horrendous buffering waits. I run a record label & work a lot from home. After switching to Sky I was unable to work from home.

Complaining to Sky is just not worth the frustration & the time you need to spend on hold whilst you are being passed from department to department. Almost every call ends up being cut off by an operator.

When you do speak to an operator, without exception, they will try to sell to you some other service as their first response.

Once you're into the contract there's no way they're letting you go - even though their broadband service is doing its best to bankrupt your business...