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“Not ticketed until day of flight”

written by Diya459 on 17/10/2016

Found through Sky Scanner, price of the flights from London to New York was very cheap (less than £400). We had reservations with Virgin Atlantic and were all set to go.

However, on the day of the flight I arrived at the airport, and strangely we did not have seats on the plane. I had a reservation number and had online checked into the app but did not have tickets.

I frantically called up their customer service, who said they would email our tickets to us. 15 desperately long minutes later, and luckily with a working mobile phone with data, I received tickets...for American Airlines!

I was told the processes of reserving seats and actually getting tickets are separate, it seems the company forgot to get us the tickets!

Really disappointed with the lack of providing the single service for which the agent is for, I wouldn't want to put people through the stress again. If you do because of the price, make sure you call up and gain clarity that you have had tickets booked.