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“Would probably not recommend - got my money back though”

written by on 17/10/2016

Found these guys on Momondo and didn't bother checking reviews beforehand and went ahead and booked tickets. Thought something was up when I got a confirmation email but no e-tickets so checked the reviews here and freaked out. KLM confirmed that the booking had been made but HolidayMood hadn't paid them yet so freaked out even more. This was quite late at night so I couldn't contact them, and instead read more reviews which made me think I had lost £500. Waited it out the next morning when I got an email asking for some sensitive documents.y bank advised me not to send them, and to ask for a refund. Turns out my money was authorised to be removed but they hadn't taken it yet. Long story short, when I phoned them up to ask what was up, they asked for the documents I wasn't willing to send (passport/bank statement for proof of address). Dude was extremely rude over the phone but from prior reading I was recording the call. Told him this and it immediately caught his attention. Told him not to remove the money from holding and that if they do, I want a either the tickets I purchased immediately, or a full refund and threatened a bank investigation (bank said they'd do that if I purchased something and didn't get the goods).
Fast forward today and money's back in my account.
While everything about HolidayMood seems extremely dodgy, there's a part of me that wonders if they actually needed a proof of address to verify the purchase in order to give me my tickets, but I'm not ever going to risk it. Stick with trusted sites if you don't want the worry or hassle I had.

Tl;dr bought from their website, didn't get tickets, threatened them, got my money back.