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“Horrible Service”

written by on 15/10/2016

I bought a handbag for my wife (Birthday) from them and it took nearly a month to get it from UK to UK shipping.

I purchased the bag and they promptly took the money and advised it had shipped the next day.

At week 2 I decided to call them on the number supplied as it hadn't arrived. I rang and rang with no one ever having picked up, no way of leaving a message or being able to contact any sort of employee or automated system.

At 2.5 weeks and a few days calling I sent an email asking what was going on. Waited to hear back on a response during their working hours during that day. Then at about a half hour prior to them closing I sent a letter I would be in contact with my bank and trading standards. I was being ignored and not supplied goods to which I ordered and at this stage I wanted my money back. I got an email shortly after that. The response covered the fact that they were aware of the order and that it had shipped, supplied me with the tracking number again and that was it.

Week 3 I contacted them with trading standards response and proceeded to contact my bank over the issue. I wanted my money back regardless if the goods were lost in post, they lack of communication from them and unwillingness to help made me want my money back. I expect something from my money regardless of the amount! They responded stating that it's likely lost in post and to wait another week and that contacting trading standards over this isn't necessary.

Before my bank could sort out a Charge Back Scheme the handbag arrived a month after purchase and almost next day after my final email to them.

After all that I'm unsatisfied on the purchase, the quality is poor.

Steer clear!