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“Shocking service”

Written on: 12/10/2016 by colinmercer (2 reviews written)

The worst company I have ever dealt with, Light UP UK are taking our money, they accepted my order PIR sensor and confirmed however after a number of days where I had nor received the order or any communication I contacted them to ask where my items were only to be told that the goods were on order, I asked when the expected delivery would be but was told that they didn't know. I cancelled my order and confirmed this by email and requested my payment via Paypal be returned. I have since chased up the return of my payment and told that it can take 30 days to refund via Paypal!!!! I said that this was incorrect as we have never had this problem before however the woman within customer services said that they won't refund me and we will need to get the money back from Paypal! we have contacted Paypal only to be told that they will look into it! I have since checked reviews on the internet to find that this is not unique and loads of customers are waiting for refunds via various methods of payment and the items purchased all differ so I am wondering if they actually have any items and are just taking the money and not sending the goods!

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