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★☆☆☆☆

“Appalling customer service.”

written by 1990Fitch on 12/10/2016

Happy to take your money but very poor customer service if you have a claim.

Example, they call on your phone and want you to answer security questions.

When you call them, they refuse to answer security questions.

They say their preffered repairers have automatic authority to repair if out produce your certificate.

No they dont and a week later they say they are waiting for their underwriting department to clear the repair.

Get a letter from the underwriting department dated 6 days earlier dekcing to meet the claim because they say I did not tell them I was not the registered keeper.

No where on the policy documents or exclus,inks does it mention the policyholder has to be the registered keeper.

They say I gave the wrong info to the broker but I didn't even use a broker but did it direct.

Total waste of money, time and effort.

Avoid this bunch of amateurs like the plague.

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