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“New car crash damage in car park. Courtesy car disgusting”

written by lizziemoo on 11/10/2016

I ordered a brand new Renault kadgar. This is the most expensive car that I've ever had

I arrived on the day of collection and the car was being cleaned. I was asked to take a seat and grab a drink. The drinks machine was filthy and just dispensed water. The coffee wightener was unusable and there was no sugar.

I then asked for someone to get me a drink which eventually happened. I was then asked to go sign my paperwork which I was happy to do

To my horror once I filled it in the gentleman came over and told me my new car had been hit in the car park and the rear bumper was damaged. Top stuff Renault! I still took the car as they promised to replace the bumper in the morning.

On arrival the car park was rammed with cars which made me understand why mine got damaged. I was given a 2016 Renault captur with 3,500 miles on it. The car was disgusting. There were flies in it and not just one. There was mud and straw all over the interior. There were empty bottles and shopping receipts all over the place. The boot even had mud in. It smelt like sweaty feet. The car had been involved in an accident. The rear bumper didn't fit properly and the light was broken. It had a hole in it, which was full of dirt. It had obviously been like that a while. The exterior looked like a 20 year old land rover that had been off road. Needless to say I'm not impressed

I got a text to tell me that my car was ready to collect. I collected about an hour later. I saw my car parked. The bumper had been replaced with another. Not a brand new one out of a box. One from another car which was parked behind mine they switched the bumper over from one of their stock vehicles! What a joke. The rear wheel arch liner was crushed where it had been prised apart and just left. There was a scuff on it also which the response was I'll get some back to black on it. Back to black on a brand new car I really was not happy at all.

In the end I gave up on it and took my car. It's just bodge with this garage. Cleanliness and this garage do not mix. I just hope others don't have the problems I have had. What a shambles. What was supposed to be an exciting time collecting my new car turned into stress and upset.