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“Information if you are travelling with children”

written by Emery402 on 10/10/2016

we are a family of 7 ( 5 adults and 2 children)we always prebooked and pay for our seats to ensure we sit together.
Our outward flight to Palma was fine we sat in the seats booked, NOT so lucky on the way home.
We were allocated different seats, 3 in the booked seats 3 moved 3 rows back and to our horror one of the children had been seated across the isle inbetween two stargers.I queried this at the check - in desk and was advised our seats had been changed by Monarch so we could not sit in the seats we had pre booked and would need to contact them re the change.
The most distressing thing about the re seating involved the lack of concern they had for children’s safety as they seated my grandson separate to other members of our family even though there are 5 adults he could have been with. With the cooperation of the other passengers we changed my grandson seat so he was sat with his brother and a very distressed mother.
I emailed them for an explanation as to why our seats were changed and a child separated from the family. Their first reply took 2 week and was a standard business reply with no explanationI then emailed back as I was not happy with the reply and again asked for an explation.The second reply took 17days and still they had no explanation as to why the seats were changed as it was not their policy to separate family’s.
I will never again travel on Monarch with children as I don't consider them a responsible airline