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“Damaged necklace waited ages for refund ”

written by Shawni386 on 09/10/2016

This is the worst online company I have ever dealt with. Ordered necklace online for birthday gift. Necklace arrived in awful mess the chain was in one big knot so bad you couldn't unknot it. Lie one by company that it must have been done in transit. No way was this done in transit! Phoned and told to send back and I would have immediate refund and postage costs reimbursed. I did this after they had returned parcel for a week still no refund. Phoned and told sorry it would be refunded that day. Next day still no refund. Rung again and told sorry it would def be done that day. Two days later still no refund. Started to feel angry after being constantly lied to. Explained this to customer service who then told me it was PayPals fault they were putting a stop to refund. They had tried ringing them and no answer all day. As soon as I rung PayPal I got through yet another lie. PayPal told me there was no issues their side and a refund should be simple to give. They told me they would escalate case so clogau literally had to press a button for refund. Rang to say this to clogau and told accounts dealing with it and promised. Refund. No refund!!!! Please avoid at all costs!!! Found out recently that their gold isn't even Welsh gold only a trace it is Chinese so even lying about actual product. Will never ever buy clogau again.