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“Inefficient, incommunicative, expensive and slow....”

written by Mohamedv16 on 05/10/2016

I am disgusted at the total farce that has been the claim back of my mis-sold PPI insurances. Constant mistakes, pointless phonecalls asking for information that has already been provided three or four times over, "courtesy" calls to tell you information you have already been told several times over!! One case was a claim that I have made dragging on for months with T2C fobbing me off constantly saying that they were waiting for a response from the bank and there was nothing they could do till the bank got back to them. Only for find out that the Bank was waiting for a response to a question(s) from ME!!! I had no knowledge of this and Think2 claim had completely mis-read the bank's letters! I have had to chase them constantly for updates and each and every time you get a different and often inaccurate response, letters they are supposed to send you rarely arrive, sometimes even after several times of asking! Documents that do eventually arrived come are missing pages, badly scanned so you cannot read them properly or have incorrect information on them. The Gregory Pennington group of companies always used to be really good, they were always prompt to answer the phone and were always helpful and polite, how things have changed..