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“Birthday cake arrived one day late ”

Written on: 04/10/2016 by Patpps (2 reviews written)

Ordered a birthday cake to be delivered to my mother in law on her birthday this year which happens to fall on a Sunday. Paid 15 pounds extra for the special Sunday delivery. We live abroad so this was important. Told rest of family to stay home to wait for the cake. Cake was not delivered. Emailed company at 4pm U.K. time, called, no response. Cake was delivered one day late. Received an email from the company saying delay was caused by delivery company to which I responded with 'management of your vendor should not be your customers' problems. This is a birthday cake for grandma. Should not have arrived one day after her birthday. '. I asked for a refund. None was given. Told them I do not currently live in the U.K. They asked me to call them if I want to discuss?

Was offered a free cake within next 12 months. Would you trust them to deliver another birthday cake on time ? I think not. While it is a nice gesture, it doesn't help. It would have been a more sincere gesture if they were to atleast refund the 15 pounds delivery charge. Avoid this company.

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