written by Jaydon86 on 03/10/2016
I have been a tradesman for 36 years.
I had a burst pipe in my kitchen September 2015.
I chose to carry out the repairs myself.
The reason;The flood restoration company that was sent to me were generally incompetent.
The company that eventually came to cost the reinstatement work were extremely slow at dealing with the matter,which led me to think,how will they cope with the work itself,this could go on for a long time.
I did not want either company working at my house.
The claims handler made it difficult for me to resolve some aspects of the claim.
I have had to fight the claims handler on various parts of the claim,and proved her to be in the wrong every time.
The whole system is drawn out with to many people involved.
Remember that most tradesman that insurance companies use cannot get there own work,so opt for an easy ride working for a franchised company on a daily rate.
I have witnessed this myself as I have worked in private homes,some of my work has been part of a claim.
My advice is to get a cash settlement and hire local reputable trades yourself.
DIRECT LINE has a huge amount of bad reviews on the internet.
The claim is still in dispute 11 months on !