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“Shocking service and fake products”

written by Maribelu221 on 26/09/2016

Ordered a Royce Morgan bath and taps. After 2 weeks no bath arrived and I chased the delivery. It appeared a few days later completely unannounced, this was poor but had I known what was to come I would have refused the delivery! After several missed delivery slots the taps arrived badly damaged and now 3 deliveries on still no undamaged taps! As if this isn't bad enough today our Plummer came to install the bath, with no instructions or paperwork for the warrantee we called Royce Morgan rather than waste our time with JT Spas. I was horrified to be told and this is on their website JT are not an approved supplier and are selling FAKE products! After calling them I've been told they are real, a complete lie as there is litigation action being taken against them! DO NOT USE THIS COMPANY! I have informed trading standards and am seeking to recover my money via my bank as they are refusing to collect or refund

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