written by RichPl on 22/09/2016
To get VAT invoices eBuyer told us we needed to switch to a business account as they would only ever give us a total of 3 VAT invoices and then we would need to manually ask for one each time!
So we switched and bought goods for personal use on said account. We RMA'd an item which was no use to us as it was very poorly described. They accepted the RMA but once returned told us because we had opened the item we couldn't actually return it even if it was no use to us. How you can determine if an item is any use to you without opening it is anyone's guess? In short apparently business customers can't open items and return them. Consumer customers can.
So I'd say two rules broken there for eBuyer. Not giving VAT invoices and not accepting returned good that have been opened. In short don't use them if you are a business as you can never return anything! Other companies we deal with do not operate this way neither does our own company. Shocking.