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“Fixed Payment Process”

Written on: 22/09/2016 by Gideonu468 (1 review written)

I was in a slightly Kafkaesque situation where my recurring payment was against an expired cc, so though the payment could not go through, I still was not presented with payment options online, so could not pay my invoice!

The service agent I spoke to via chat quickly identified the issue and cancelled the recurring payment, so allowing me to pay the bill. 5 stars for excellent customer service, reduced to 4 for the somewhat awkward online bill paying process with this weird expiry trap (for which I'll blame WorldPay!).

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