written by Massey226 on 22/09/2016
Upgraded to First Class for a two hour, very early train to London from Stafford.
WHAT A JOKE - at our expense!
Other than a piece of paper towel on the headrest, and a socket - we'd have not known we weren't in standard class with £40 still in our pocket.
Seats were threadbare, and all the bounce had gone out of the seat, so no additional comfort whatsoever.
I wrote in to complain, but the response was well prepared, and probably issued many many times before.
We have alternatives, and will never use this joke of a train company again.