Report Abuse

“DO NOT GET AN AGREEMENT WITH THIS COMPANY”

written by Mellissamcdonn on 20/09/2016

Premium credit is a nightmare company to deal with!! Had purchased pet insurance through the PDSA which uses premium credit to take payments. They DOUBLED the payments year to year (though may not be premium credit doing this) but when I came to cancel my agreement it was the one of the hardest most frustrating thing to try and do! You ring a number that take you about 10 minutes of pressing different buttons to even get put through to anyone! Then after waiting for 30 mins+ on hold (both times I had to ring them), the people who handle the calls are rude, blunt and have no interest at all to sort your cancellation out. I rang to cancel my agreement, and asked numerous times if I would still be charged at the end of the month- which they assured me I wouldn't. Low and behold a week later (after I also submitted a form online to cancel as I was not confident about the phone call I had) I was charged! I also had an email sent to me at midnight the night before saying I may need to contact my bank to stop a payment going through- WHY?! When I had cancelled over a week earlier! The next morning at 8am I checked my online banking and had be charged. Another 30 min wait on hold to ring them again to see why this had happened and I was met by a woman saying oh I've sorted it now. NO APOLOGY FOR THE INCONVIENICE- no apology for having to wait over an hour to get through and no apology for only recieving and email at midnight the DAY BEFORE they knew they would charge me. Oh and did I mention that I also received an email after I rang the first time saying "thank you for agreeing to your new credit agreement"! The company and its employees are a JOKE!! Go somewhere else I will NEVER go through them again. Their website is also a joke, always coming up with error messages. If you don't want all the stress and hassle- definitely find an alternative.