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★☆☆☆☆

“WE had a really disappointing experience. On arrival...”

Written on: 18/09/2016

WE had a really disappointing experience. On arrival for our appointment Reception was unmanned and we stood waiting for over 5 minutes before someone came. She went to find the Consultant who came in and still had to check the book for the Bride's name and then got it wrong during the consultation. Not very personal experience. The area to try on dresses was public so anyone in the shop can gawp at Brides trying on dresses in the first place. Surely such an experience warrants some privacy. My daughter wanted a less full skirt but all the dresses had wide skirts. We couldn't find one suitable dress and we had looked up to £1600 when the consultant came back and we explained what we were looking for she took us downstairs to the 'off the shelf' section where we didn't fare any better. I got the feeling the consultant felt we were being difficult and just going through the motions.
In the end after trying about 5 dresses, she recommended trying a V neck adding "but we don't have any". Which we were amazed at AND we had been told earlier in the day that a V neck would over emphasise her bust and she would look unbalanced.
My daughter tells me she was less than diplomatic describing why she thought they would have difficulty fitting her. My daughter has a beautiful Hour glass figure and needed a 16/18. Most of the samples were smaller sizes so again very little choice.
We didn't feel the consultant was very professional in attitude or dress.She clearly did not know the stock or have the technical knowledge to advise on body shape.
We looked for Bridesmaid dresses were told it didn't come in the colour we wanted then went to check and came back saying it did have similar.

I am so glad it wasn't the first shop we had tried otherwise we would have been put off looking altogether and I would have had a very desolate daughter on what should be a happy occasion. As it was, it was such an awful experience it was comical! You had to laugh about it otherwise we would have cried.
In my opinion it is trying to be something it isn't.
Come on, Limelight get more choice in skirt and necklines.

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