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★☆☆☆☆

“AVOID DWTLD LIKE A PLAQUE!!! MY WHOLE TRIP IS RUINED NOW!”

written by baha300 on 13/09/2016

I wish I never booked with them and read all the negative reviews first before even considering buying through them. Booked 4 tickets online in June to travel back home with the family in September. All went smoothly and confirmation came within minutes assuring my booking is complete. After 2 weeks, I realised there were no e-tickets sent, which felt a bit strange as most travel agencies send them within 24 hours. Decided to contact them through their online chat, which is absolutely useless, as it technically provides no help but agent advices you to call them. After calling them almost every day, finally got someone who advised my tickets will be issued 10 days before the travel, however I can call back 2 weeks before the travel and demand my tickets. I should of raised the alarm earlier, but how naive I was believing it will be all hassle free. Trouble started when I called them 2 weeks before the travel due date. First of all, my itinerary was not the same and was completely messed up and moreover wrong tickets were issued. When I raised the complaint, they unwillingly agreed to change my tickets. At the end 2 separate tickets were issued, which required me to collect my luggae in the middle of my trim and recheck in for outward journey. However, doing so requires a transit visa, which was not possible to obtain with such a short period of notice and costs over £100 per person for the fast track service. Their customer service is non-existent and they would use any available excuse to avoid talking to you. Their common excuse is nobody is available at our ticketing department, somebody will call you back and of course nobody will call you back. At the end, I could not travel as tickets they provided is a mess up and would be a nightmare to use. My advice, avoid them at all costs, don’t even touch them with a stick. Complete sham agency, who will ruin your holiday and will make you anxiously wait for your tickets, which most likely will be messed up big times. They get your money, but never book tickets with the airline, all they do is wait until somebody drops off and they can buy cheaper tickets to get extra money. However this practice always have risks as waiting for the last minute, cannot guarantee same tickets at the same prices and they will use everything to get their hands clean afterwards. Take my and other peoples word, avoid them like a plaque! Rather spend extra few quid to save yourself from the nightmare you will face afterwards!

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