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“Disabled unfriendly and poor cateringservice”

written by on 11/09/2016

Travelled 17th Auguston Ryanair tO Carcassonne.Had to walk long way to terminal, then was walked long way for wheelchair. The woman ringing it was curt and unpleasant.When I tried to explain something she retorted "I know, I'm not stupid you know" Though I rrquested she take me to join my family in the Duty free she dumped me at the gate.I managed to get a cup of lukewarm un drinkable expensiver coffee saved by couldn't care less staff. The men who took me on to the plane were much better and that part was OK.Coming back was worse. I had to struggle down steps and board a bus. I had been told a wheelchair would be available to takeme through the airport. It was not. and someone went tofind one but he said it was not his job to wheel it.Someone eventually came and wheelde me as far as the luggage carousel. Another guy came to wheel me and get my luggage but as soon as he saw my family he walked off and left my familyto struggle with the luggage and my wheelchair.Never again. If you are disabled don 't even think of using this airport.Also, I had to walk to the other end of the car park as the friend who picked us up, being disabled could not find a spotm they were taken up by able bodies people.It cost £6 for 1/2 hour. disgraceful.Someone should take th staff in hand, they need a good makeover.