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“Bad Company”

Written on: 08/09/2016 by JBonds (1 review written)

Western union thinks they are doing customers favor by transferring their funds forgetting that they charge pricy fees for their services. I wonder why this company continues to survive in the US inspite of their poor customer services and business practices.
The money I transferred recently was put on hold for 2-3 days. They never called to notify me that the funds are on hold for xyz reasons. I got to know only when the recipient notified me that he has not received the funds.
When I called and spoke to the associate, this guy behaved as if Western union was doing me a favor to transfer my funds. He questioned me about the funds and very deep personal questions. To them everyone is a bad guy and has to be securitized and answer dozens of personal questions.

I was not prepared to deal with the type of questioning so I asked for the refund of my funds, which turned out to be another ordeal. I went to the store I transferred the funds. I was told no, because they can only refund up to $300. I was directed to another store. When I got there they were closed. I went there the next day only to be told that they were closing the next 5-10 minutes so there no cash to refund the money.

With this experience, never in my life will I use Western union. When I went to my bank, I paid less fees and within 10 minutes I completed the transfer transaction. Guys, try your bank. It is faster and cheaper. This company will sit up when consumers whom they depended on for their business are treated with respect.

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