Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

4144603

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Pro Rider Magna Mountain Bike”

Written on: 06/09/2016 by stokesy1982 (1 review written)

So I brought the Pro Rider Magna Men's Mountain Bike 9 months ago and from the moment I got it the bike had a rattling sound coming from the front handle bar area. I put up with it as I hardly used the bike...

I have since started to use it more and left it outside work for 4 weeks and the stickers faded too a nice pink colour leaving one side red...

I also went off a curb and the back wheel spokes broke causing the wheel to bow...

I called Pro Rider and they said the 5 Star warranty does not cover any of my issues! Sorry I thought I brought a 'Mountain Bike' not a road bike. Surely coming off a curb should not destroy a wheel!!
Also the sticker faded after only 4 weeks of the bike being left outside work, all other bikes stickers did not fade and they are years old!!

Any way I then asked for a price of the back wheel and they had none in stock so I asked ok how much is it normally, lady then said she can't see anywhere on the system as they are looking for a new supplier. I said ok how much was the old cost. She then said all old costs got deleted. So I did not even get a price of a wheel!

Basically this call was a waste of time and I now have an awful broken mountain bike!

This has to be the worst £150 I have ever spent!

I would not recommend this Company at all...Shame I had to give it 1 star!

PS - I have also reviewed this Company on Trust Pilot to which I email the Company expecting them to try and resolve my complaint. But oh no I got a nice sarcastic reply. See below:-

"Hi 
Thanks for your email and feedback.

Service Department"

Was this review helpful? 0 0