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“You get what you pay for! ”

written by baz4u on 04/09/2016

I moved from Tesco (O2) mobile to TPO when they were still on the EE Network as the tariff and 10% charity donation appealed. Negatives: they took several days to port my number; took an average of 45 minutes to answer a call; the voicemail instructions were in French! The positives: the tariff; the staff were helpful - when you eventually got through. My number was then transferred over to the 3 network. I requested transfer for a Wednesday, so they transferred it on a Monday! The voicemail was initially in French yet again - no explanation. Five telephone calls to customer services - again an average wait of circa 45 minutes. Setting up a voice mail PIN 3 times but it would never request one when calling in. Friends would leave an voice message but no notification would be sent to my handset so I'd no idea a VM had been left. I'll stop at this point. I DID get a PAC from TPO immediately and they even sent it via SMS too. I've no criticism of their CS staff - I think I've spoken to all four of them! I'm now back with Tesco/O2. Ported number: 2 hours; average wait time for CS to answer 3 minutes. The lesson of this story is, "You get what you pay for".

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