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“Object leason in how to take customers for granted.”

written by yzCoyne115 on 02/09/2016

I have just received notification of an increase of approx. 5% (well above inflation) for my Virgin services. The justification is that they are now providing increased and improved services. Well the "improvements" are ones that I neither asked for or wanted. One should have a choice as whether or not to accept the "improvements".
Quite frankly with the shambolic state of the Virgin TV service at present, with programmes either not or only partially recording and slow response times we should in fact be offered a refund rather than having the cost increased. I am rapidly reaching the point at which the move to another provider is looking more and more attractive.
Given the way in which Virgin treats its customers and its resistance to accept any form of criticism I could certainly not recommend them to anyone else.

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