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“Very unclear, incompetent CC staff. Not improved over time”

written by Naveens85 on 27/08/2016

Good price plans. Reasonable coverage. Sales staff and customer service staff lack the appropriate training and enthusiasm. In car terms this is the car lot level of service, where they are in a market along with the likes of say, Mercedes Benz and Porsche. Point being, there is no sense of urgency or element of treating customers fairly.

I rarely write reviews but more recently, I have been compelled to share my experience.

I had been mis-sold an add on to my phone contract back in May 2014. I was told that the cost of also including an iPad would be an additional £5 a month. BARGAIN, I'll have that. Thanks 3, that's really good of you.
I asked the advisor to confirm this, on three occasions during our 70 minute chat, which he did.

I later found that I had been paying £25, in addition to my phone line rental.

When I spoke to 3, they had no record of this conversation because their call recordings are erased if the initial call was over a certain period of time.

Three have made no efforts to reimburse me for this and have further denied that I would be sold something on this basis.

I would have no inclination to take that offer if I had been given correct information.

Be very careful with this phone network. Sales and CS Staff are very incompetent, very robotic and are most certainly not UK based call centres.