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“so frustrated with them”

Written on: 26/08/2016 by NicolasForsyth15 (1 review written)

when i had to make a claim , they first checked to make sure damage due to fuel contamination was covered and he confirmed it was.
The car was towed away and inspected,got a phone call from them after 4 weeks and they asked if i continued to drive the car, i told them no and that it was towed to the garage... after 6 weeks !! i rang to enquire what the hold up was.They chased it up and it was literally 5 minutes later i had a phone call from them telling me i wasn't covered ?!!
The car was apparently in Nottingham...i live in Bournemouth...and they were going to bill me for the tow truck there and back as it was no longer a claim !!
I had no other option but to scrap the car with the garage where the car was being kept. they were very apologetic and blamed a new girl who took my call who didn't realise ?!...that doesn't help me ..ive lost my BMW X5.
really bad that it got that far before i was told .

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