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“Dishonest and failed to honour warranty”

written by 97sberrill on 22/08/2016

I purchased a used iPhone 5s. Within the first week the screen failed. I sent it back to UG at my own expense, and it was returned and stated to be "fixed". Shortly after it was "fixed" it began to randomly crash and fail to boot past the apple logo screen. I returned it again and was informed I had violated the warranty by attempting to disassemble the device myself. This was not true - I had tried nothing of the sort, but UG would not budge. I'm now left with a useless iPhone, £138 out of pocket plus return postage charges.

I'm sure others have had successful experiences with UG - just be aware of the risk you're taking in buying second hand products from them. Their “warranty” is worth nothing.

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