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“MODA furnishings in disguise”

written by chrisdaburke on 22/08/2016

A nightmare experience from start to finish. Never before have I ordered something that has required so many emails and phonecalls to finally receive everything I ordered. Eventually 2 and a half months since my order I finally received the last bits. You couldn't make it up. A day after my original order I received an email stating that the corner sofa we ordered was missing the square piece. They were happy to deliver the rest and would deliver the remainder 2 weeks later. Neither happened. My emails were then ignored. A phone call and suddenly the items missing changed to footstools and the table. After much fuss and my request for a refund, we were promised firstly a discount then some free throw cushion, then low and beyond we were told our order was ready. We received part of our order from one of their warehouses and part from another but no communication this was going to be in completely separate deliveries. Alas it was also missing 3 items. Many phone calls to confirm what was going on. The remaining items were out of stock, a further 2 week wait. Cue another 3 weeks and another phone call from myself. Then another a week later and 2 separate deliveries again. I've never known a company to need to be chased so hard to deliver what you paid for 2 months ago. Neither the discount or the throw cushions were honoured. Although we were ultimately pleased with our sofa and table garden furniture, I would never use this company again for shear incompetence. You've been warned!! They just don't know what they are doing.