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“Worthless Warranty”

Written on: 18/08/2016 by Mgcd (2 reviews written)

Bought this boiler because of the free 7 year warranty but it's not a warranty at all. Three years in and the heating has stopped working but initially wasn't concerned because knew I had a warranty with the manufacturer. Was told as long as it was serviced annually that the warranty was valid, which I have done every year without fail. Have phoned them three times over the last two days, good job it isn't winter but they want my bank details before anyone will come out to even look at it. Want a £90 security payment unless a gas engineer phones them first to tell them what the problem is, which I have to arrange myself. None of this was explained to me so feel I have been mislead, my reason for buying the boiler was the manufactures warranty. Also the thought of having to go through this every time there's a breakdown fills me with dread, the warranty is pointless.

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