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“Avoid!!! ”

Written on: 18/08/2016 by Stephany144 (1 review written)

Took out a new policy with these guys when my old one came up for renewal, about 2 weeks later whilst I was on holiday they demanded an additional premium for a claim I have never made on an old policy or they'd cancel my insurance (other insurance companies had never done this) despite explaining this and proving I didn't make the claim they said the charge still stood as well as a ridiculous admin fee so as I was on holiday and couldn't do anything else I paid the fees. A few months later I sold my bike and tried to cancel the policy,first person I spoke to said to email them telling them I want to cancel, few days later I get an email back saying I need to put it in writing, I do this and include a complaint about the service, 2 weeks later I get an email notifying me the insurance has been cancelled and outlining the charges for doing so (no mention of my complaint) so £130 later and I'm finally free! Will be buying another bike in the future but will steer well clear of these rip off merchants.

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