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“Filthy, surly and contemptuous of customers”
written by CWNH on 16/08/2016
South West Trains is a disgrace. It is impossible to book a bicycle place online, though this would save everyone's time. You have to phone. This often means a ten minute wait for someone to bother answering. Then they usually can't speak proper English and you have to spell Wiltshire - yes, "Wiltshire" - because they've never heard of it. Finally they tell you the train is full - which turns out to be false when you get aboard. Absolutely rubbish. No wonder people prefer to drive.
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