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★☆☆☆☆

“Bowed product coupled with bad service”

written by PBMM1 on 08/08/2016

2 way mirror for a project

Ordering was fine, checked for 'damage' on arrival and there were no scratches or dinked corners, so all good, so I thought. Until I tried to put the piece into the frame, then I found it several mm too big, so I had to mod the frame with a chisel.

So now it fits, but it's not flat even with a back board, so now it looks like a fun fair mirror when you look in it.

After email 'customer service' a speedy reply came back saying that it (the bowing) should have been raised as damage and that i may have bowed it since I had it, I consulted an expert, who said
" to get the sheet to go back flat it needs to be thermoformed at 340f in an oven for about 6 hours or it will just keep going back to this shape"
Well I certainly didn't do that to it as I don't have the means, therefor it must have been owed already.

I responded to try and resolve a solution twice more without reply.

Hence they get a review, I've had to do more work and effort to try and get round 'Cutplastics' shoddy measuring and product.

No solution was offered I remain a very dissatisfied customer!

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