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“Pandora's Box”

written by Thebarwellkipper on 07/08/2016

I have used this company for my last three visits (2016) because in truth they are cheap and working in the motor industry a clapped out old banger does not phase me for a holiday rental as long as it is reliable enough to get me to my holiday location.

However in July 2016 I rented a minibus from Pandora and experienced a puncture. There was no wheel brace jack or method to be able to remove and change to the spare. I, along with my Turkish friend, contacted the company. They told us they would send a repair company out to fix it and we would have to pay 175tl for the repair that would be refunded. The repairer eventually came and changed the wheel but pointed out that the rear suspension had been damaged for some time and the bald tyre on the replacement wheel was unsafe. I contacted the hirer again who agreed to change the vehicle the next day. Two days later it was substituted by a similar aged Mercedes (375,000km on the clock!) – ashtrays were full and rubbish throughout. I asked the driver about the tools for this vehicle and was told there are not any. He told me “if you have a puncture contact the office”. I requested my 175tl and was told this would be returned to me at the airport when I returned the car.

Over the next days several messages were sent to Mehmet Senturk who owns and runs Pandora Cars but none were answered. On arriving at the airport at the end of the holiday we were met by a driver from Pandora. I requested my 175tl from him but was told he did not have it. I refused to hand over the keys until I spoke to Mehmet Senturk.

I pointed out that he had given his word that he would reimburse me in line with the hire agreement and this was unacceptable particularly as I was returning the vehicle half full off diesel. Eventually, he again gave me his word that he would send the money to my Turkish bank account the next day. To date I am still waiting.

I will not be using this company again. If someone is not honourable I would not use. What would happen in the event of an accident? I am not suggesting that others do not use this company, as like me you could be attracted by the competitive rates. But if you do, take care and insist on viewing the tools and the state of the spare at the airport BEFORE you hand over you cash.