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“Spare parts charged at high prices”

written by FiKemp on 04/08/2016

After my parents purchased 2 x chairs and a sofa from Westminster Recliners back in 2012 after a very uncomfortable hard sell, I was shocked to hear that my 80 year old parents contacted Westminster Recliners when my disabled fathers chair failed to recline. They said they would send someone round within a few hours to repair it, they enquired over the cost of a call-out and were quoted £70. When they were then put through to the correct department to arrange the call out the price was then quoted as £90!! This was queried by my parents who were told it was £90 and could this be paid over the phone right away. My parents said no they would pay when the call-out was done. Two lads arrived (laughing & joking amongst themselves) within 3 hours and immediately replaced the transformer, this involved plugging into the power supply and into the back of the chair, it took all of 5 minutes!! When my parents asked how much the transformer was the lads had to phone the office to get a price, they made the call outside (well away from earshot), returned after the call and said the total cost was £270!! My parents queried the high price and were told that is how much it is, asked for my parents credit card and proceeded to call the office to make payment on my parents behalf!! No receipt given but credit card receipt did arrive in the post several days later.
I looked on the internet for the same transformer and found a new one for £28!! I called Westminster to query the conflicting call-out cost and the charge of £180 for the transformer. First call taken by the person I dealt with , he told me that the transformers usually cost £95 and he would query the amount charged with Finance, when I didn't receive a call back I rang back several times to speak to the person I dealt with but he was never available to take my call (no surprise there!!). Didn't get the name of the last man I spoke to but he was very rude and stated that the price had been quoted to my parents and they paid it so that was the end of it!!
Moral of the story .... if you are unfortunate to own a chair from Westminster Recliners that needs repairs DO NOT call Westminster Recliners, contact a local company!