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“more than enough of waiting to be paid .. ”

written by Aries72 on 01/08/2016

More Than Insurance .....had a leak under my bath, in January this apparently has been leaking for quite some time, and had gone through my bathroom floor to my hall ceiling and onto my hall carpet, all the flooring was water damaged as was the floor boards/ceiling and my carpet in the hall way . rang my insurance company , and made a claim . was told yes am covered etc . some one came out and measured up for my carpet, i got 2 builders out to assess the damage as i was asked and sent in 2 quotes in .
then i waited and waited, nothing from more than . so i phoned them . oh we never received them ?? , so i sent them by e-mail .. waited nothing rang them again , oh well we couldn`t open them ( then processed to tell me the price on each quote ) confused!! . sent again by post
i rang 2 weeks later, received, she then told me that i wasn't covered for my builder to remove the bath which wouldn't come out in one go and tiles would be damaged in doing this to get to the damaged floor boards underneath.
which i do not know how i am going to get to them unless this is done by magic, which i wasn't told this when i first took my policy out, which is very stupid.
so i contacted my builders again, they came and gave me the quotes again , which they wasn't happy about.and i sent them in again .
i made a complaint as this was months later, i did how ever receive a phone call from the complaints department , and they apologized, which was fair enough but still waiting for my claim to be finalized , they paid £50 compensation.
then i rang them after i had sent the re-quotes in , they now want the size of the bathroom , so i sent this in too . i then sent 3 e-mails which none where answered last week to find out what was happening . , so i ended up ringing them Friday just gone, to be told he couldn`t see my quotes on his system and he will ring me back Monday ( today) he did`nt ring , so i rang him for him to tell me i have now been passed to a claims handler again, because i made another complaint, i am going round in circles, i am now into the 8 month of the claim and still don`t see a light at the end .
i am fuming , its shocking costumer service .