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★☆☆☆☆

“Target rent Olbia (Sardinia)”

written by matteovinci on 29/07/2016

I booked my vehicle (a Renault Clio economy class) few weeks before since I saw that the price was good.
The day of the pickup when I arrived in Olbia Airport it was difficult to find the place, I called the phone number of target rent and they assisted me saying that a free ride was included for the customer. Nice I said and they came to pick me up in 20 minutes. The location was very weird, isolated, even if 1km close to the airport and in an old building. When I got in the office, the front desk woman asked me for the voucher of the reservation. Unfortunately I haven't had the opportunity to print it so I asked kindly if she could print it for me (paying for the cost of the print). She told me it was impossible since it was my fault if I didn't read carefully all the requirements of the rent (including printing the voucher). I asked to her if it was possible to have a transfer back to the airport to find a place to print the voucher (there wasn't anything around the location). And she told me that it could be possible but the transfer back to the rent location will not be included (I was supposed to walk for one km with my luggages, ok I love walking but the situation was still weird). So I walk out the office finding some place in the middle of nowhere to print my voucher. Fortunately I found a place close to my location. Finally I came back in the TargetRent office with my voucher (2 copies to be sure). The front desk woman asked me for my credit card. I gave it to her. Unfortunately the locking of the deposit was not working so I asked why since the deposit from the voucher was 2000 euros plus taxes (isn't too much for a Renault Clio?). In any case I had more than 2300 euro on my credit card but the requested deposit was 2500 euros. With patience I asked if there was a way to decrease a bit the deposit since I though 2300 euros weren't a big deal for them. She told me that she will never change the amount of the deposit since it was written on the voucher (false since it was 2000 plus taxes). I asked her to talk with the manager of the office and she told me there wasn't any manager! Ok after 45 minutes of my time wasted talking with this very rude woman I decided to leave the office.
I rented cars in any part of the world including San Francisco, Los Angeles, Honolulu, Vancouver and many other places and I never had an experience like this. I won't make this error anymore with TargetRent.

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