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“Customer service non existent ”

Written on: 29/07/2016 by 489Payne (1 review written)

We ordered several items the largest of which was a cage. This arrived very badly packaged with holes in the box where the plastic ties had cut through it. On opening it was dented and warped. I tried contacting via email, contact form on website and leaving multiple phone messages but no one got back to me over 5 days. I then contacted via PayPal to ask for a refund and it was refunded that day but not contact from seller directly.

Delivery is quick, the problems with this company lie with the packaging and the customer service afterwards.

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